Privacy Policy

Privacy Policy

Last updated: 27th October 2026

At Green’s Family Farm, we care about your privacy and are committed to looking after the personal information you share with us.

This privacy policy explains what information we collect, how we use it and the rights you have over it when you visit our website, contact us, place an order or enquire about our services.

1. Who we are

Green’s Family Farm is a family-run business offering locally reared lamb and pork, a mobile farm shop, mobile bar hire and agricultural services.

For data protection purposes, the person or business responsible for your personal information is:

Business name: Greens Family Farm LTD
Address: 2 Well Cottages The Hamlet, Gallowstree Common,
READING Oxfordshire RG4 9BU
Email: Hayley@greensfamilyfarm.co.uk
Website: www.greensfamilyfarm.co.uk
Telephone: 07900 985275

If you have any questions about this policy or how we use your information, please contact us using the details above.

2. Information we may collect

Depending on how you contact us or use our services, we may collect:

• Your name and contact details, such as your email      address, telephone number and postal address.
• Details of your enquiries, including the information      you provide through our contact forms, emails, telephone calls or social      media messages.
• Information about an order, such as the products you request,      your delivery or collection arrangements and your payment status.
• Details about an event or bar hire enquiry, such as the      event date, venue, approximate guest numbers and your requirements.
• Details needed to discuss or provide agricultural      services.
• Information about how you use our website, such as your      IP address, browser type and pages visited, where collected by our website      provider or analytics tools.
• Any other information you choose to share with us when      contacting us.

3. How we collect your information

We may receive information directly from you when you:

• Complete a form on our website.
• Email, call or message us.
• Request a quote or enquire about our products or      services.
• Sign up to receive marketing updates, if this option is      available.

We may also receive technical information automatically when you visit our website, depending on the settings and tools used by our website provider.

4. How and why we use your information

We may use your personal information to:

• Respond to your questions and enquiries.
• Provide quotes and discuss your requirements.
• Process and fulfil orders for our farm products.
• Arrange local delivery or collection.
• Manage bookings and provide mobile bar or agricultural services.
• Communicate with you about an order, booking or event.
• Process payments and maintain business records.
• Meet our legal, accounting and tax obligations.
• Keep our website secure and understand how it is used.
• Send you marketing updates where we have the      appropriate permission or another lawful basis to do so.

5. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we rely on:

• Contract: when we need your information to provide a      product or service you have requested, or to take steps at your request      before entering into a contract.
• Legal      obligation: when      we need to keep or use information to meet our legal responsibilities,      such as maintaining certain financial records.
• Legitimate      interests: when      using your information is reasonably necessary to run, protect or improve      our business, provided this does not override your rights and interests. For      example, we may use information to respond to general enquiries or keep      our website secure.
• Consent: when you have given us permission to use your      information for a particular purpose, such as certain marketing      communications or non-essential cookies. You can withdraw your consent at      any time.

6. Marketing communications

We may send you news and updates about Green’s Family Farm, including information about our produce, markets, events and services, where you have agreed to receive them or where we are otherwise permitted to contact you under applicable law.

You can unsubscribe or ask us to stop sending marketing messages at any time by following the unsubscribe link in an email, where available, or by emailing Hayley@greensfamilyfarm.co.uk.

If you opt out of marketing, we may still contact you about an existing order, booking or enquiry.

7. Who we share your information with

We only share personal information when it is necessary to run our business, provide our services or meet our legal obligations. Depending on the service you use, this may include:

• Our website hosting and email providers.
• Payment providers that process payments on our behalf.
• Delivery providers, where needed to fulfil an order.
• Accountants or professional advisers.
• Event venues or other suppliers, where necessary to      arrange a service you have requested.
• Public authorities or regulators, where we are legally required      to provide information.

We do not sell your personal information to third parties.

8. Payments

[Complete this section to reflect how you take payments.]If you pay us using a third-party payment provider, your payment details may be processed directly by that provider under its own privacy policy.

We do not receive or store your full card details.

9. How long we keep your information

We keep personal information only for as long as needed for the purpose for which it was collected, including any period needed to meet legal, accounting or reporting requirements.

Our usual retention periods are:

• General      enquiries: [insert      period or explain how you decide].
• Orders,      bookings and customer records: [insert      period or explain how you decide].
• Financial      and tax records: [insert      period based on your business’s applicable requirements].
• Marketing      preferences: [insert      period or explain how you decide, including any record needed to respect      an opt-out].
• Website      analytics: [insert      period or explain how you decide].

When information is no longer needed, we will securely delete, dispose of or anonymise it where appropriate.

10. How we protect your information

We take reasonable steps to protect personal information against loss, misuse and unauthorised access. These may include restricting access to information and using password-protected accounts and trusted service providers.

No method of transmitting or storing information online can be guaranteed to be completely secure.

11. Cookies and website analytics

Cookies are small files that may be placed on your device when you visit a website. They can help a website work, remember your preferences or provide information about how visitors use it.

Where required, we will ask for your consent before using non-essential cookies or similar technologies. You can [explain how visitors can change or withdraw their choices, for example through a cookie settings link]. You can also manage some cookies through your browser settings.

12. International transfers

Some of the providers we use may store or access personal information outside the UK.

13. Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold      about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Ask us to restrict how we use your information.
• Object to certain uses of your information, including      direct marketing.
• Ask for your information to be transferred to you or      another organisation in a usable format, where applicable.
• Withdraw your consent at any time where we rely on      consent.

These rights are not absolute and may depend on the circumstances. Withdrawing consent does not affect any use of your information that was lawful before you withdrew it.

To exercise a right, please contact us at Hayley@greensfamilyfarm.co.uk.

14. Complaints

If you have concerns about how we have handled your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

Website: www.ico.org.uk
Telephone: 0303 123 1113

15. Links to other websites

Our website may contain links to other websites or social media platforms. We are not responsible for their privacy practices. Please read their privacy policies if you choose to visit them.

16. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the date at the top will be updated.